Returns & Exchanges
At Vokka Perfumes, we want you to be completely captivated by your signature scent, which is why we offer a 30-day return policy for unused and unopened fragrances. If your selection isn't the perfect match, our streamlined process ensures a quick exchange or full refund to your original payment method.
Verify Eligibility
Ensure your perfume remains in its original, sealed cellophane packaging and has not been sprayed to qualify for a full refund.
Submit a Request
Contact our concierge team at [email protected] with your order number and the reason for your return to receive a prepaid shipping label.
Secure Packaging
Carefully pack the fragrance in its original box and use protective cushioning to prevent any breakage during the transit back to our warehouse.
Refund Processing
Once our quality control team inspects the returned item, your refund will be processed within 5-7 business days to your original form of payment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing